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Our Emergency Protocol: Safety First
Emergency tree work is the most dangerous type of arboriculture. Shifting weights, tension in branches, and slippery conditions require expert rigging.
1. Rapid Response & Triage
When you call, we assess the severity. Trees impacting living structures take priority. We aim to be on-site as fast as possible to assess the stability of the situation.
2. Stabilization & Crane Use
If a tree is resting on your roof, you cannot simply cut it, or the sudden weight shift could cause the limb to punch through the ceiling. We often use cranes to lift the weight up and away from the structure before making a single cut.
3. Temporary Protection (Tarping)
Once the tree is removed from the structure, we can install heavy-duty tarps over damaged roofs or windows to protect your home from rain until a contractor can perform permanent repairs.
4. Debris Cleanup
After the immediate hazard is gone, we process the wood. We chip the brush and haul away the heavy timber, leaving your property safe and accessible.
Navigating Insurance Claims
Most emergency tree removals involving a structure are covered by homeowners insurance.
- We Help Documentation: We take detailed photos of the damage and the tree’s condition before we start work. This evidence is crucial for your insurance claim.
- The "Reasonable Cost" Standard: Insurance companies pay for "reasonable and customary" charges. As a licensed, certified company, our invoices are industry-standard and generally accepted by major insurers.
- Direct Billing: In many clear-cut cases, we can work with you to submit the invoice directly to your adjuster.
The Cost of Emergency Tree Service
Emergency work is more expensive than scheduled removal due to the immediate mobilization of crews (often at night or on weekends) and the high risk involved.
Pricing Factors:
- Hazard Pay: Working on storm-damaged trees is significantly more dangerous than pruning healthy ones.
- Equipment: The use of cranes or skid steers to clear driveways quickly.
- Timing: After hours, weekends, and holidays incur emergency call-out fees.
General Expectations:
- Emergency Call-Out Fee: There is typically a minimum fee to mobilize the crew and equipment immediately.
- Hourly vs. Bid: Unlike standard removal (which is a flat bid), emergency work is sometimes billed on a "Time and Materials" basis due to the unpredictable nature of the danger.
- We will always provide a verbal or written authorization of costs before we begin.
Why Choose Cambium Tree?
- ISA Certified Competence: Brian Greene understands the physics of fallen trees. Improper cutting can cause a tree to roll or spring back, causing further injury.
- Crane Capable: We have the resources to lift heavy timber off delicate structures.
- 24/7 Availability: We answer the phone when others don't. If Brian doesn't answer, he is likely in a tree—leave a message, and he calls back fast.
Frequently Asked Questions
Does my insurance cover tree removal?
- Tree on House: Yes, typically covered (subject to deductible).
- Tree on Fence/Garage: Usually covered.
- Tree on Lawn (Hit nothing): Usually NOT covered, unless it blocks a driveway or handicap ramp. Insurance views this as yard debris cleanup.
Should I cover the hole in my roof?
If it is safe to do so, yes. However, if the tree is still unstable, do not climb on the roof. Wait for us to remove the hazard. We can tarp it for you immediately after removal.
Can you remove a tree from a power line?
If the tree is on the service drop (the line from pole to house), we can usually work around it or ask Dominion to drop the line temporarily. If the tree is on the main distribution lines (high voltage at the street), you must call Dominion Energy first. We cannot touch trees on main power lines; it is illegal and fatal.
Do I need to be home?
For emergency work, it is best if you are home to authorize the work and discuss insurance, but if you are out of town, we can handle everything remotely via phone and email.